Terms & Conditions
Clear Policies
Fair & Transparent
Your Protection
Safe & Secure
Trusted Partnership
Built on Integrity
Website Use
Guidelines for accessing and using our website safely, responsibly, and in accordance with these terms.
Service Terms
Key terms covering our digital services, projects, communication, scope, and deliverables.
User Responsibilities
Your responsibilities when using our website, communicating with us, or working on a project.
Acceptance of Terms
By accessing gravylinedigital.com or using services provided by Gravyline Digital, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please discontinue use of our website and services. Continued use of the website or our services after updates to these terms constitutes acceptance of the revised version.
Your Agreement Matters
Using our website or services means you accept these terms in full.
Services Overview
Gravyline Digital provides website design and development, SEO, social media marketing, paid advertising, branding, lead generation, automation, and other related digital services.
Specific scope, deliverables, timelines, fees, and responsibilities for each project may be defined in a separate proposal, quotation, invoice, agreement, or written communication.
Core Services
- Website design & development
- SEO & content optimisation
- Social media marketing
- Meta & Google advertising
- Branding & creative design
- Lead generation & automation
Explore our complete digital marketing services .
Service Delivery
- Solutions based on business requirements
- Defined project scope and deliverables
- Agreed timelines and milestones
- Professional project execution
- Ongoing communication where applicable
Our Goal
- Deliver professional digital solutions
- Maintain clear project communication
- Build long-term client relationships
- Apply creative and technical expertise
- Support sustainable digital growth
You can view selected projects in our digital marketing portfolio .
User Responsibilities
You agree to provide accurate information, timely feedback, required content, approvals, and reasonable access necessary for project execution.
You are responsible for maintaining the confidentiality of your account credentials and ensuring that any content, materials, images, trademarks, data, or other assets supplied to us may lawfully be used for the project.
Working Together
Clear information and timely cooperation help us deliver your project efficiently.
Quotes, Payments & Invoices
Project costs, payment schedules, deposits, billing arrangements, and applicable fees will normally be outlined in a quotation, proposal, invoice, or separate written agreement.
Payments must be made according to the agreed schedule. Delays in payment may result in work being paused, delivery dates being adjusted, or services being suspended until outstanding amounts are resolved.
Refund eligibility, where applicable, will depend on the project, work already completed, third-party expenses, and any written terms agreed before work begins.
Clear & Transparent
Project pricing and payment terms are communicated before or during formal project confirmation.
Revisions & Project Timelines
We aim to complete projects within agreed timelines. Estimated delivery schedules may depend on project complexity, approvals, client feedback, content availability, third-party services, and other relevant factors.
Included revisions will normally be defined in the applicable proposal or agreement. Requests beyond the agreed project scope may require additional fees and additional delivery time.
On Time, On Brand
Timely feedback and approvals help keep projects on schedule.
Intellectual Property
Unless otherwise agreed in writing, ownership of final approved deliverables will be transferred according to the terms of the relevant project agreement and after all applicable payments have been completed.
Pre-existing tools, templates, frameworks, software, licensed assets, third-party materials, and intellectual property owned by others remain subject to their respective ownership and licensing conditions.
Gravyline Digital may display non-confidential completed work in its portfolio unless otherwise agreed in writing.
Third-Party Tools & Platforms
Our services may involve third-party platforms, plugins, hosting services, advertising networks, social platforms, analytics tools, payment providers, or software services.
These may include platforms such as WordPress, Google, Meta, analytics tools, automation services, or other providers selected for a project.
Gravyline Digital is not responsible for independent changes, downtime, account restrictions, service interruptions, pricing, policy updates, or technical issues caused by third-party providers.
Please also review our Disclaimer for additional information.
Limitation of Liability
Gravyline Digital works to provide professional services using reasonable skill and care. However, digital marketing outcomes may depend on many factors outside our direct control.
We do not guarantee specific search rankings, website traffic, leads, advertising results, sales, revenue, or other commercial outcomes unless a specific written commitment states otherwise.
To the extent permitted by applicable law, Gravyline Digital will not be responsible for indirect, incidental, special, or consequential loss arising from the use of our website or services.
Our Commitment
We provide our services professionally while recognising reasonable commercial and technical limitations.
Termination
Either party may request termination of a project or service arrangement subject to the relevant agreement, payment obligations, notice requirements, and work already completed.
Outstanding payments for completed work, approved expenses, third-party costs, or committed resources may remain payable after termination.
Governing Law
These Terms & Conditions will be interpreted in accordance with the applicable laws governing the relevant business relationship, contract, or transaction.
Where a separate client agreement specifies a governing law or jurisdiction, the provisions of that agreement will apply to the extent permitted by law.
Changes to These Terms
Gravyline Digital may update these Terms & Conditions when necessary to reflect changes in our services, website, business practices, technology, or applicable requirements.
The current version will be published on this page. Continued use of our website or services after an update may constitute acceptance of the revised terms where permitted.
Contact Information
If you have questions about these Terms & Conditions, a project, payment, service scope, or any related matter, please contact Gravyline Digital.
You can also visit our Contact Us page to start a conversation with our team.
Questions About Our Terms?
Contact us if you need clarification regarding these terms, our services, or a current project.